Privacy Policy
Privacy Policy

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use our services, make customer enquiries, register for information or other services, request information, or when you respond to communications from us.

The type of information we may collect could include, your name, company name, company address, telephone number and email address.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Non-personal Identifying Information (Cookies)

We may also collect non-personally identifying information about your visit to our websites based on your browsing activities, through small files known as ‘cookies’. This information may include the pages you browse and services viewed. These help us to provide a more enjoyable experience in the future, providing you with the information you require. Temporary ‘session’ cookies disappear when your browser session ends. Additionally, we use Google Analytics, which use cookies and code on the site to gather data regarding the number and frequency of visitors to our site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site and other general information. We use this type of information to help us improve our services to you. For further information regarding Google Analytics privacy statement, please see Google’s privacy notice.

How will we use your information?

We may use your information for several purposes which includes: processing your orders and managing and administering your account; delivering services or information requested by you; responding to enquiries; to tell you about Holmach updates and services, where we believe there is a legitimate business interest for you in doing so.

We only ever use your personal data to the extent necessary to:
1. Enter into or perform a contract with you.
2. Where we feel it is relevant and appropriate under legitimate interests, provided your rights aren’t overridden.

From time to time, with your consent, we may also store and use your information to contact you for market research and marketing purposes, or with information about new developments and services. We may contact you by email, phone or mail (subject to any preferences expressed by you).

If you have consented to receive information from us, you can contact us at any time to have your details removed from information held. To update your marketing preferences please contact us and tell us what you want us to do or fill in the Enquiry Form on our website.

When will we disclose your information to others?

We may only disclose information about you and your contact details to trusted parties when this is required for us to fulfil our contract with you, and with your consent. An example if this is when ordering equipment from one of the partners we represent. Holmach will not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the services ordered or used by you. We may, however, be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

Social media

Any social media posts or comments you send to us via social media will only be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public. We are not responsible for this kind of sharing. You are responsible for ensuring that any comments you post comply with any relevant policy on acceptable use of those services.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

Information Security

Holmach undertakes necessary steps to ensure that your personal information is stored in a secure manner. Communications over the Internet, such as emails are not secure unless they have been encrypted and we cannot be responsible for the security of that information.

Access to your Information

You can write to us at Holmach Ltd., The Dingle, Pilsgate, Stamford, Lincs. PE9 3HW or email any time to obtain details of the personal information we may hold about you. Please quote your name, company name and company email address, along with brief details of what information you want a copy of. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Website Content
The contents of the website are accurate to the best of the Company's knowledge. Any misleading, falsified or incomplete information shall be corrected by the Company at its own cost within seven days of the point of error being raised with a director of the Company. Where instances of misleading, falsified or incomplete information occur and have been published knowingly by an employee of the Company, he/she shall be subject to disciplinary procedures to be decided upon internally by the directors of the Company.

The contents of any message from the Company and/or attachements to said communication are confidential and solely for the use of the intended recipient. They may contain material protected by legal, professional or other privilege. If you are not the intended recipient or the person responsible for delivering to the intended recipient, you are not authorised to and must not disclose, copy, distribute or retain these emails or their attachments. Unless stated to the contrary, any opinions expressed in these messages are those of the individual and may not necessarily reflect the views of the company. Although these emails and their attachments are believed to be free of any virus or other defect, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the company for any loss or damage arising from receipt or use thereof.

Holmach Ltd is a registered in England. Company number 1166881. VAT registration number 576504620. Holmach Ltd, The Dingle, Pilsgate, Stamford, PE9 3HW.